eCommerce and General Fulfilment
eCommerce is the part of the operation that delivers products to customers. Here at Raven Force Couriers, we can provide smooth and continuous integration with any existing platforms to deliver the highest quality fulfillment services. Fully consolidated pay as you go fulfillment and warehouse services. We pride ourselves in our customer fulfillment, as it is our main priority to ensure that all our customers and partners are more than satisfied with our performances.
The three functions of general fulfilment are:
- Delivering or Returning
What is Fulfillment in eCommerce?
If you run an eCommerce business, it’s important to understand how operations and fulfillment processes work, even if you plan to outsource to a third-party logistics provider (3PL) such as Raven Force Couriers. Becoming educated on the ins and outs of fulfillment can further your brand and expand your eCommerce business. It also creates a seamless shopping experience for your customers. To decide how to best structure your company’s order processing, you’ll want to explore 3PL eCommerce fulfillment centers.
Order fulfillment in eCommerce is the process of getting your product into the hands of the consumers. This involves many steps for the most efficient and optimized results. Fulfillment includes receiving inventory, storing products, as well as picking, packing, and shipping orders to customers.
At Raven Force Couriers, we know that a streamlined eCommerce fulfillment process is the key to having happy and loyal customers. As there are a lot of moving pieces involved in order fulfillment, it’s important to have proper management and logistics in place. By involving an established eCommerce fulfillment center in your business plan, you can prioritize building your brand, and rely on the well-oiled machine that is Raven Force Couriers.
How Does eCommerce Fulfillment Work?
At Raven Force Couriers, we process orders, manage inventory, and deliver packages for eCommerce businesses. The main goal of a fulfillment center is to maximize efficiency by decreasing the amount of time between a customer placing an order and that order being fulfilled. Ecommerce fulfillment is the ideal method to have products delivered to customers in the shortest amount of time. It limits points of error when orchestrating multiple moving parts between manufacturing and fulfillment, by enlisting the professional help of industry experts.
Choose Raven Force Couriers if your business needs:
- Receiving and storing of inventory
- Product picking for individual customer orders
- Safe and optimized order packing
- Quick and easy delivery
- Facilitation of customer exchanges and returns
- Guaranteed shipping methods
What’s Involved in the eCommerce Fulfillment Process?
Fulfillment in eCommerce expands beyond simply picking and packing orders. At Raven Force, we will ensure that your online business runs smoothly and efficiently.
Many providers run on an as-needed basis; therefore, you have the option to utilize this third-party on a short or long-term contract, depending on your business’s goals and objectives. Outsourcing to an eCommerce fulfillment center makes your business agile and flexible. You can adjust your fulfillment as you go, minimizing risk and expense.
At Raven Force Couriers, our eCommerce fulfillment involves several individual services that make up a cohesive workflow:
Order fulfillment is often used synonymously with eCommerce fulfillment. Both refer to the process of delivering products to consumers through the picking, packing, and shipping of orders from a warehouse/ fulfillment center. Once a customer places an online order, our fulfillment team starts processing the products to have them shipped safely and quickly to the destination.
The goal of order management is to oversee customer purchases. Through Raven Force’s advanced systems of receiving, tracking, and fulfilling customer orders, businesses gain key insight into the status of customer orders. Knowing whether an order is currently processing, shipping, or has been delivered, is important to running an organized business.
Order management also spots trends in the market. Insights such as which items are selling more than others, key demographics, the volume of stock, etc. is all crucial to the growth of your eCommerce business.
Supply and demand are major contributors to the success of your eCommerce business. It’s important to track the volume, accuracy, and proper storage of inventory, for peak efficiency. If you have too much stock with low sale records, this will affect your revenue and spending. If you’re low stock on items, you’ll fail to meet customer demands and miss out on sales.
At Raven Force Couriers, we keep your inventory highly organized, and our integrated systems allow the most up-to-date inventory counts. This includes the amount of product we have on hand and what’s currently being manufactured.
When choosing your delivery method, it’s important to consider the shipping cost for your customers. This will depend on the products you’re shipping, where you’re shipping to and from, and the delivery speeds you want to offer to your customers. Our last-mile delivery system ensures every delivery is fast, safe, and completed with the highest level of customer service. You can track the delivery in real-time online or receive updates by SMS.
Steps of eCommerce Fulfillment
1. Account Set-Up
We use sophisticated technology to manage multiple clients and orders, inventory, and shipping. In order to integrate your business platform into our system, we will connect our software with your online store, so that orders are processed through us. We will also create unique SKU’s and sync our last-mile delivery service to your business, to further streamline the fulfillment of your customers orders.
Upon receiving inventory from the manufacturers or suppliers, we will perform thorough inspections and counts of the full pallets. Using the product’s unique SKU’s, the individual items will be scanned and accounted for.
To streamline the eCommerce process, we will ensure that your products are being properly organized and stored, to maximize space and efficiency. At Raven Force, we offer a cross-docking system to reduce costs and time over long-term storage. This involves moving the products from receivables straight to out-going shipping.
4. Order Processing
Once your customer places an order through your eCommerce platform, it will be received by our fulfillment center and forwarded to our picking team. The products will then be selected from their stored location to undergo extensive quality checks. This will ensure the correct items are being processed and that there is no damage to the products. All items will be professionally packaged, to ensure optimal protection during transport. Orders will be picked and packed one of two ways:
In order to maximize time and savings, our team will preassemble individual items into ready-to-ship kits rather than picking and packing all orders separately as orders are received. We pair individual products into bundles and assign a new SKU to be sold as a single item. Kitting leads to higher profits for your business as your customers are encouraged to make larger purchases.
Single & Multiple Item Picking
In situations where kitting is not applicable, our team at Raven Force will individually pick and pack single or multiple items upon order.
Once the products are safely packaged, our friendly and professional drivers at Raven Force Couriers will deliver your products. Once the order is out for shipment, you can track your delivery in real time online or receive updates by SMS. To ensure safe delivery, our drivers will take photos throughout the delivery, to provide a visual record at every stage.
For online consumers, an effortless return process is vital. In order to build a loyal client base, your business needs be able to effectively handle the return operations. At Raven Force Couriers, we will handle these returns with quick and seamless processing rates.
Ecommerce Fulfillment Advantage
Outsourcing your eCommerce fulfillment to Raven Force Couriers is beneficial for many reasons. For one, you no longer have to carry the weight of order fulfillment on your back. Instead, you can relay the hard work to a 3PL that specializes in eCommerce order fulfillment to streamline your business overall. Some advantages of outsourcing your eCommerce fulfillment include:
- More time to grow your company by dedicating your focus to design, marketing, and sales
- Decreased shipping costs with our Final Mile Delivery that is more affordable, practical, and beneficial to you and your customers
- Increased shipping speeds with our in-house delivery options
- Reduced operating costs as you won’t be paying overhead fees that are typical with self-fulfilling
- Extend your target demographic and be accessible to a wider market
- Organize and streamline your back office by integrating your eCommerce fulfillment system with our updated technology
- Have more satisfied customers who are loyal for life
The Perfect Network
We want to help you and your business grow to the full potential we know it can reach. With our connections and reliable team we can assure you we are the best fit to help you succeed in all the goals you have for your business.
eCommerce Fulfillment Service
We permit consolidators and large shippers in North America and other parts of the world to have partnerships in Canada with our Last Mile expertise and a reduction in shipping rates. We also allow consolidators to provide white label returns service with 100% transparency with their clients and consumers.
With our hard working support team, here at Raven Force Couriers we are able to accommodate each and every individual’s needs and desires. This is done with an abundance of Warehouse Management systems, eCommerce platforms, individual company carts and exclusive shipping reporting requirements. We prioritize our your joy as you are trusting us to provide your business with the best services possible.
Fulfilment by Amazon
Amazon is a large contribution to the economy and the world of business. It provides great opportunity for you to grow your business, however it also puts rules and regulations on when and how you can give products to Amazon. You are having to follow all the guidelines of Amazon, which means you lose some of your freedom but also means you can potentially make more money! Raven Force Couriers makes this entire process much simpler and smoother for you with less of a headache. We are making delivers to Amazon on a daily basis, we can deliver your items and products in the selected time windows organized with Amazon. We are also able to act as your return address. We will take the extra pain and hassle away by taking care of all the details when fulfilling with Amazon.
How Can You Start Shipping to Vancouver (and All Over Canada)?
When working with an eCommerce fulfillment centre like Raven Force Couriers, shipping is easy. Whether you are based out of Canada and trying to ship domestically, or you are a US-based company that is looking to break into the Canadian market, our eCommerce fulfillment services in Canada are here to help.
When you work with Raven Force Couriers, your company can offer next-day delivery not only within Vancouver, but across the country as well. Here is how Raven Force Courier’s eCommerce order fulfillment helps you ship quickly throughout Canada:
- Online order is submitted into our eCommerce fulfillment system
- The order is picked and packed in our warehouse
- Products arrive at our sorting station where our team will organize the packages, sort them onto pallets, and transfer them into our vans, cargo vans, or ½ tonne trucks
- Using the Raven Force Fleet, the order will go out for delivery
- The order is delivered to its final destination, with up-to-date tracking, photos, and proof of delivery being given to both the consumer and the fulfilling company
Why Raven Force Couriers is The Best Choice For eCommerce Merchants Shipping to Vancouver?
The logistics of eCommerce order fulfillment in Vancouver can be a challenge to navigate. That’s why at Raven Force Couriers, we consider ourselves a solution-based company. By outsourcing your eCommerce fulfillment to our 3PL, you can reap the rewards of fast and reliable shipping, without the headache that comes with self-fulfilling. With our point-to-point fulfillment that allows us to stock, package, and ship your product, and our Final Mile Delivery service to guarantee your products arrive in great and timely condition, there’s no question why Raven Force Couriers should be the go-to for eCommerce fulfillment services in Canada. Not convinced? Give us a call and we’ll walk you through the ways our 3PL can work for you.
I had a package delivered by a gentleman by the name of Kevin. He was kind, polite and very responsive when I had some future questions about some business packages I wanted to get couriered in the future. I highly recommend this professional courier company in Vancouver and thanks for your great express courier service, Kevin!
Fantastic and professional local courier service from Raven Force for our delivery throughout the Greater Vancouver area. We actually chose to use Raven Force due to the wonderful reviews on here, and we were very happy to have the famous "Kevin" from all of the positive reviews be the one delivering our order. Have already used their same day delivery services again and would recommend it to anyone!
I had the best delivery experience today. Kevin is a professional manager, thank you so much
Used this Canadian shipping company over the holidays to get some very time-sensitive parcels delivered and had a great interaction with their dedicated logistics specialists. They were extremely helpful and I won’t hesitate to have them as my first choice in the future! Thanks for the help.
Kevin from Raven Couriers went above and beyond to deliver our package safely and helpfully. We appreciate his parcel delivery service and recommend him for professional deliveries.
I had a great experience with this Vancouver courier company. They were polite and handled my heavy and fragile package with care.
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